At DuaHealthTips, we care about more than just delivering products. We believe every order represents a moment of self-care, a step toward better health, or a meaningful gesture for someone you love. When you shop with us, you’re choosing a partner in your health and wellness journey. That’s why our DuaHealthTips Shipping and Returns Policy is built around trust, simplicity, and customer happiness.
We understand how exciting it is to order something that can support your well-being or make your lifestyle healthier. So, we make sure every delivery is handled with accuracy, care, and efficiency — no matter where in the world you are.
🌍 How We Ship Your Wellness Essentials
Straightforward & Global Delivery
We know online shopping can sometimes feel confusing, especially when shipping details aren’t clear. That’s why we simplified the experience. Instead of overwhelming you with multiple shipping options, we use the most reliable and affordable methods available.
Wherever you live, we will make sure your products arrive safely and securely.
Order Processing Time
Once your order is placed, our fulfillment team immediately begins preparing it. Items are carefully picked, checked for quality, and securely packed.
⏱️ Processing takes 2–3 business days.
We do not process or ship orders on weekends or public holidays.
This helps us maintain consistency, reduce mistakes, and ensure every package is handled responsibly.
Our Trusted Shipping Partners
We work with reputable courier services including:
🚚 FedEx
🚚 DLX Global Logistics
Our partnerships allow us to keep shipping affordable while maintaining a high delivery success rate.
By optimizing logistics instead of raising product prices, we help make wellness more accessible to everyone.
⏳ Delivery Times: When to Expect Your Order
Since we ship worldwide, delivery time varies based on your region, customs clearance, and your local courier. However, most customers receive their order within:
📦 7–10 business days after shipping
During busy seasons like Black Friday or December holidays, orders may take slightly longer. We appreciate your patience — your order is always moving and monitored.
Shipping Delays
Some locations may experience delays due to:
✅ Local customs processing
✅ Natural events or weather disruptions
✅ Seasonal volume spikes
But don’t worry — we stay in touch and offer guidance whenever needed.
🔍 Track Your Package Anytime
Transparency is important to us. As soon as your order is shipped, you’ll receive an email containing a tracking number.
You can use it to check the status of your shipment and stay informed every step of the way:
✨ Track on international carrier’s website
📍 Track on local courier once it reaches your country
If tracking ever seems unclear or stops updating for too long, our support team is always ready to help.
✅ Our Happiness Promise: Wellness Without Worry
At DuaHealthTips, your peace of mind matters. We stand behind everything we sell. If something doesn’t feel right, we want to make it right.
Return Window
You have 30 days from the date of delivery to request a return.
To qualify:
✅ Item must be unused
✅ Item must be in its original packaging
✅ Product must be in the same condition as received
This helps us maintain hygiene and product safety standards within the health and wellness category.
📬 How to Start a Return (Simple Process)
Before sending anything back, please email us at:
📧 support@duahealthtips.com
Include:
• Your full name
• Order number
• Reason for return
• Photo evidence if relevant
We’ll provide the correct return warehouse address and step-by-step instructions.
⚠️ Important Return Notes
🔹 Return shipping costs are the customer’s responsibility unless:
• The product is damaged
• The wrong item was delivered
🔹 We recommend trackable return shipping.
Untracked packages may get lost, and we cannot issue refunds on items not received.
🔹 Original shipping charges are non-refundable.
Once we receive your return and inspect it, we’ll process your refund within:
💳 5–7 business days
Refunds are issued to the original payment method only.
We will email you once your return is complete. ✅
💥 When Something Goes Wrong, We Make It Right
We want you to feel confident shopping at DuaHealthTips.
Damaged, Defective, or Wrong Item?
If your order arrives damaged or incorrect:
• Contact us within 48 hours of delivery
• Send a clear photo and the order number
We will:
✅ Replace the item for free (if available)
or
✅ Provide a full refund
And best of all — you do NOT need to return the damaged item in these cases.
📦 Lost or Stuck Package?
Sometimes carriers experience unexpected delays. If your tracking hasn’t updated for 30 business days, reach out and we’ll open an investigation.
If the carrier confirms a loss:
✅ A replacement or full refund will be offered
We never leave our customers without a solution.
💬 Support That Cares About Your Wellness
Our customer service team genuinely enjoys helping others on their wellness journey. Whether you have a question before ordering, during shipping, or after delivery — we’re here.
📞 Fast support via email, response within 24 hours
🌍 International customer support
💛 Real people, not automated bots
Contact Details
When contacting us, please include:
✔️ Your full name
✔️ Order number
✔️ Your question or issue
This helps us respond faster and more accurately.
🌱 Why a Wellness Store Needs Great Shipping & Returns
Wellness isn’t something you want to delay or risk. Whether you order a product to support recovery, boost your lifestyle, or feel better each day — it matters. Receiving your items on time and in perfect condition is part of that experience.
That’s why the DuaHealthTips Shipping and Returns Policy is designed to remove stress and build trust. We treat your order with the same care we’d want for our own families.
💚 Thank You for Choosing DuaHealthTips
Every time you shop with us, you’re supporting a growing global community of people who care about health, simplicity, and happiness.
We are committed to:
✨ Improving the shopping experience
✨ Expanding high-quality wellness product options
✨ Staying honest, transparent, and customer-focused
Your trust means everything to us.
Here’s to a healthier and happier you — delivered with care. 💚