Welcome to our help center! We’ve compiled answers to the questions we get asked the most. Can’t find what you’re looking for? Our friendly customer support team is always ready to help. Just contact us at support@duahealthtips.com.
Ordering & Payment
Q: How do I place an order?
A: It’s easy! Just browse our store, add your favorite items to the cart, and proceed to checkout. You’ll enter your shipping details and choose your payment method to complete the purchase. You’ll receive an order confirmation email once it’s placed.
Q: What payment methods do you accept?
A: We accept all major credit and debit cards (Visa, MasterCard, American Express) as well as PayFast. All payments are processed securely through encrypted systems—we never store your full payment details on our site.
Q: Is my financial information secure?
A: Absolutely. We use industry-standard SSL encryption to protect your personal and payment information. Your transaction data is safe and secure.
Q: Why was my order canceled?
A: Orders are rarely canceled, but if it happens, it’s usually for one of two reasons: 1) The item unexpectedly went out of stock, or 2) our system detected an issue with payment verification. If your order is canceled, you will be notified by email and receive a full refund immediately.
Shipping & Delivery
Q: Where does DuaHealthTips ship from?
A: We operate and ship from our international warehouses to serve our global customers efficiently.
Q: What are your shipping options and costs?
A: We believe in simple, affordable shopping. We offer one reliable standard international shipping method at a low, flat rate. The exact cost will be calculated and shown at checkout before you pay.
Q: How long will it take to receive my order?
A: Please allow 2-3 business days for us to process and pack your order. Once shipped, delivery typically takes 7-12 business days to most international destinations. Delivery times may vary due to customs processing, local holidays, or other factors beyond our control.
Q: Can I track my order?
A: Yes! Once your order ships, you will receive a confirmation email with a tracking number. You can use this number to track your package on your local postal carrier’s website after it arrives in your country.
Q: Do I have to pay customs or import taxes?
A: For some countries, yes. Import taxes, duties, or customs fees are not included in the product or shipping price. These fees are the responsibility of the recipient and are determined by your local customs office. We cannot predict or control these charges.
Returns, Refunds & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy from the date you receive your item. The item must be unused, in its original packaging, and in the same condition you received it. Please see our full Shipping & Returns Policy for more details.
Q: How do I start a return or exchange?
A: Please don’t ship anything back to us without contacting us first! Email us at support@duahealthtips.com with your order number and reason for the return. We will provide you with instructions and the correct return address.
Q: Who pays for return shipping?
A: The customer is responsible for the return shipping costs, unless the item was damaged or incorrect due to our error. We always recommend using a tracked shipping method for your protection.
Q: How long does it take to get a refund?
A: Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that shipping costs are non-refundable.
Products & Quality
Q: Are the products on your site good quality?
A: Yes! We carefully curate our product selection and work with suppliers to meet our quality standards. If you ever receive an item that doesn’t meet your expectations, please let us know so we can make it right.
Q: The item I want is out of stock. When will it be back?
A: We try to restock popular items as quickly as possible. If there’s something specific you’re looking for, feel free to email us, and we’ll do our best to give you an estimate.
Account & Technical Issues
Q: How do I reset my password?
A: Click on the “Log In” link and then on “Forgot your password?” Enter your email address, and we’ll send you a link to create a new one.
Q: I never received my order confirmation email. What should I do?
A: First, please check your spam or junk folder. If it’s not there, please contact us at support@duahealthtips.com with your full name and email address used to order, and we’ll resend it right away.
Still need help? We’re here for you!
Reach out to our customer happiness team at support@duahealthtips.com. We typically respond within 24 hours.
Thank you for shopping with DuaHealthTips!