Thank you for shopping with DuaHealthTips. We are committed to delivering a smooth and enjoyable shopping experience from the moment you place your order until the day it arrives at your door. However, we understand that sometimes things don’t go as planned. That’s why we have created a clear and supportive Refund & Returns Policy to help guide you whenever you need to return or exchange a product.

Please read this policy carefully so you know exactly what is eligible for a return, how refunds work, and what steps to take if something doesn’t feel right with your order.

✅ Return Eligibility — 30-Day Guarantee

Our refund and returns policy lasts 30 days from the date you receive your order. This means you must initiate a return request within 30 days if you want:

✔ A full refund
✔ A replacement
✔ An exchange for the same item

If more than 30 days have passed since delivery, we unfortunately cannot offer a full refund or exchange.

To qualify for a return:

• The item must be unused
• It must be in the same original condition as received
• It must be returned with original packaging fully intact
• Order ID and proof of purchase are required

Keeping the packaging safe is important because it protects the product and helps our team process your return quickly.

We may also ask a few questions about your return experience so we can improve our service for future customers.

❌ Non-Returnable Items

Certain products cannot be returned due to hygiene, safety, or expiration-related reasons. These items include:

• Perishable goods (e.g., honey, pickles)
• Items without original packaging
• Tester or sample packs
• Downloadable digital products
• Used personal care and health-related items

We always recommend checking your order carefully upon arrival to ensure everything is correct.

✅ Partial Refund Situations

We aim to approve every valid return. However, partial refunds may apply if:

• The product is returned with missing parts not due to our error
• The product is damaged after delivery
• The return request is made after 30 days
• Packaging has been significantly damaged or discarded

In such cases, the refund amount will be determined based on the condition of the item when we receive it.

✅ How Refunds Are Processed

Once the returned product reaches us, our team will:

1️⃣ Inspect the condition of the item
2️⃣ Verify the original order details
3️⃣ Email you with refund approval or rejection

If the refund is approved:

✔ It will be processed immediately
✔ A credit will be automatically applied to your original payment method
✔ Processing time may vary depending on your bank or card provider

Typically, refunds appear within 7–14 business days after approval.

🕒 Missing or Delayed Refunds

If you do not see your refund after the usual processing time:

1️⃣ Check your bank account again
2️⃣ Contact your credit card provider
3️⃣ Speak with your bank regarding pending transactions

Banks may take additional time to post the refund to your account.
If you still do not receive anything, please contact us at:

📩 customercareduahealth@gmail.com

We are always happy to help!

💸 Sale and Discounted Items

We value fairness and transparency in pricing. However:

❌ Sale, promotional, and discounted items cannot be refunded
✅ Only regular-priced items are eligible for refunds

Please review product pricing before purchasing.

🔄 Exchanges — Replacement for Defective or Damaged Items

Your satisfaction is our priority. If an item arrives damaged, defective, or incorrect:

• Email us immediately with clear photos
• We will review the issue
• If approved, we will replace the product with the same item

All exchange requests must be submitted through:

📩 replaceathingduahealth@gmail.com

We will provide the nearest return warehouse address after reviewing your request.

We only exchange items that have a genuine quality concern — not due to a change of mind or misuse.

🎁 Returning Gifts

If the product was marked as a gift during purchase and shipped directly to you:

✅ You will receive store credit if a return is approved
✅ A gift certificate will be issued once the returned item is processed

If the gift was ordered by someone else and delivered to them first:

✔ The refund will be sent to the gift giver
✔ They will be informed about the return

We aim to make gift returns smooth and friendly for everyone involved.

🚚 Shipping Your Return

To request a return and receive the correct warehouse address, email us at:

📩 returnathingduahealth@gmail.com

Important notes regarding shipping:

• Customers are responsible for return shipping costs
• Shipping costs are non-refundable
• If a refund is issued, return shipping fees will be deducted
• Return location depends on your region

For high-value items, we strongly recommend:

✅ Using a trackable courier service
✅ Obtaining shipping insurance

We cannot guarantee the safe arrival of returned items without tracking details.

✅ Customer Support — We’re Here to Help

Our team is always happy to answer questions related to:

✔ Refunds
✔ Returns
✔ Exchanges
✔ Delivery concerns

For any support related to this policy, please contact:

📩 customercareduahealth@gmail.com

We will respond as quickly as possible because your satisfaction truly matters to us.

✅ Summary — Simple, Clear, Customer-Friendly

At DuaHealthTips, we want your experience to feel:

🌿 Fair
🌿 Stress-free
🌿 Trustworthy

While certain products have restrictions for safety and hygiene reasons, we always do our best to help you shop with confidence.

Thank you for taking the time to read our Refund & Returns Policy.
By understanding these guidelines, you help us provide reliable service to every customer in our growing community.

We appreciate you — and we’re grateful you chose DuaHealthTips! 💚